Your orders are collected from accsbl during business days only.

Depending on Sendle's network of delivery providers, your goods may not deliver to PO Boxes, locked bags or parcel lockers and deliveries are not made on weekends or public holidays as they apply nationally and to each State.

Sendle provides an estimated date of delivery, however, these estimates are subject to change and are not guaranteed.

Parcels may be left unattended at the delivery address if the delivery provider deems it safe to do so. Sendle holds no responsibility for goods left unattended at a delivery address.

If a parcel has been returned to depot and no instructions are provided by receiver within 5 days the parcel may be returned to accsbl at the discretion of the network provider.

Sendle may make one attempt to re-deliver the parcel free of charge.

If the first re-delivery attempt is unsuccessful, then the receiver may be able to arrange to collect the parcel from the courier or pay for a new delivery.

Sendle relies upon the delivery details provided by accsbl (which are provided by the receiver) if an item is not accepted for delivery the parcel may be returned to accsbl.

Sendle delivery agents reserve the right to decline to enter any premises that they deem to be dangerous or unsafe. If this occurs, Sendle will attempt to contact the receiver to make alternative arrangements, failing which the parcel will be returned to accsbl.